Messello
One shared inbox for every customer conversation — WhatsApp, Instagram, Telegram, web chat and email — with automation and AI replies.
A company TTL Capital has worked with without taking an investment position.
- International
- SaaS · Customer support · AI
Small and mid-sized businesses talk to customers in a dozen places at once — Telegram, WhatsApp, Instagram, web chat, email, marketplaces. Requests get lost between them, nobody can see who answered what, and the conversation history walks out of the door with the employee who leaves. Western tools solve this, but they price for enterprises and several of them do not connect to the channels these businesses actually use.
Messello is a shared team inbox across all of those channels, with a light CRM underneath it — customer card, full history, notes, attributes — plus routing, templates, canned replies and AI-drafted answers. It can be self-hosted, which means the business owns its own conversation data rather than renting access to it.
It is aimed at DTC and e-commerce teams already living in WhatsApp and Instagram, and at small support teams who want the shape of Intercom without its price. Because it can be self-hosted and the channel connectors are open, it also reaches markets whose messaging channels the large incumbents never bothered to support.
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